Cancel Subscription
You can cancel your subscription yourself on the "Subscription" page. A paid subscription stays active until the end of the current billing period, and you can undo the cancellation before then.
In this guide
- Choose a reason (optional) and submit the cancellation in one dialog
- Learn when cancellation takes effect and whether your data is deleted
- Undo the cancellation if you change your mind
Who can do this
Only the Owner and Admins can cancel a subscription.
Cancel your subscription
Open the Subscription page and click Cancel subscription
Open Subscription from the business menu at the top left, or go to Settings → Subscription. At the bottom of the page, click Cancel subscription 3.
Choose a reason and confirm
The top of the dialog shows the date your service continues until. Cancellation reason is optional. If you select "Missing features I need" or "Other", you can also leave feedback (optional). Click Cancel subscription to submit.
If you select "It’s too expensive" and have unused seats, the dialog adds two options, "Set seat count to N and save … per month" and "Continue to cancellation", and shows how much you'd save each month. If you choose to reduce seats, your subscription isn't canceled. After you click Confirm seat change, the lower seat count takes effect at the start of the next billing period.
What happens after you cancel
Cancellation is scheduled for the end of the current billing period. You can keep using Dolyu as usual until then.
There's no penalty or termination fee for canceling.
| Situation | Access |
|---|---|
| Before the billing period ends | The dashboard and booking page work as usual |
| After the billing period ends: Owner/Admin | The dashboard redirects to the "Subscription" page. Click Resubscribe to reactivate |
| After the billing period ends: Member | Can't access this business's dashboard. Ask the Owner or an Admin to resubscribe |
| After the billing period ends: customer booking page | Shows a bookings-paused screen. Customers can't submit new bookings |
Undo a cancellation
Before the billing period ends, the payer can click Undo cancellation on the "Subscription" page to restore the subscription. They don't need to check out again. Everyone else sees Resubscribe instead and can resubscribe with their own payment method. If the cancellation was scheduled because of a payer handover, the Owner can click Take over subscription (see Roles & Permissions). After the billing period ends, click Resubscribe to resubscribe.
Common questions
Will my data be deleted after I cancel?
No. Canceling doesn't delete your data. After the billing period ends, the dashboard and booking page are paused. Resubscribe to restore them. You don't need to set anything up again.
Can customers still book through my booking page after I cancel?
Yes, until the billing period ends, and you can handle those appointments as usual. After it ends, the booking page stops accepting new bookings.
Can I take over a canceled subscription that someone else pays for?
Take over subscription appears only after a payer handover: ownership is transferred, or the payer is removed, leaves the business, or deletes their account. Otherwise, ask the payer to click Undo cancellation before the subscription expires, or click Resubscribe to resubscribe with your own payment method.
Troubleshooting
| Issue | Cause and fix |
|---|---|
| Can't find Cancel subscription | You don't need to cancel a free trial. If you don't upgrade, it stops when the trial ends. If "Subscription" isn't in the menu, your role is Member. Ask the Owner or an Admin to do this |
| Can't find Undo cancellation | Only the payer can see it. If the billing period has already ended, resubscribe instead |
| A customer says they can't book after you canceled | After the billing period ends, the booking page stops accepting bookings. Resubscribe to restore it |