Tags & Blocklist
Use tags to categorize customers with labels like "VIP" or "Often late". Tags don't affect bookings. Blocking stops a customer from booking online.
In this guide
- Create tags and add or remove them for one or more customers
- Block or unblock a customer, and see what triggers an automatic block
- See how blocking affects a customer's sign-in and bookings
Who can do this
Only the Owner and Admins can manage tags and block or unblock customers.
Tags
You choose each tag's name and color. To add, edit, or delete tags, click More → Tag management at the top right of the customer list. You can also create a new tag directly in the Tags field under a customer's Edit details.
Select one or more customers in the customer list
Check the checkbox 1 to the left of each customer. Bulk actions 2 appears at the top left.
Click Bulk actions, then select Add tags or Remove tags
Click Bulk actions, then select Add tags or Remove tags. To change tags for a single customer, click Edit details in the customer details.
Blocklist
Open the customer details and select Block customer from the ⋯ menu
In the customer details, click ⋯ 1 at the top right and select Block customer 2. Enter a reason in "Reason (optional)" if you want, then confirm.
Blocking only stops the customer's online bookings
After you block a customer, they can't submit new online bookings on the booking page. The booking page shows "This business has restricted your online booking". In the dashboard, the customer list and customer details show a red badge.
The customer can still sign in as usual and view their appointment history and points balance. They can also cancel or reschedule existing appointments.
To unblock a customer, select Unblock customer from the ⋯ menu in the customer details. No reason is needed, and the customer can book online again right away.
Manual blocking vs. automatic blocking
A customer can be blocked in two ways:
| Source | Trigger | Where it's configured |
|---|---|---|
| Manual block | A team member blocks the customer from the customer details | The Blocklist steps above |
| Automatic block (by no-show count) | Dolyu blocks the customer automatically when their total no-shows reach the threshold | Auto-blacklist threshold in Settings → Booking settings (1–10 no-shows; leave blank to turn it off) |
Both types have the same effect. When a customer is blocked automatically, the reason reads "Automatic: X total no-shows". You can unblock them at any time. Only no-shows trigger an automatic block; cancellations don't. For threshold settings, see Booking Rules & Policies and Handling No-Shows.
Common questions
Can I still create an appointment for a blocked customer myself?
No. If you try to create an appointment for a blocked customer in the dashboard, Dolyu stops it. Unblock the customer first.
Does unblocking a customer after an automatic block reset their no-show count?
No. Unblocking doesn't reset the no-show count to zero. If the threshold is still set, the customer is blocked again automatically the next time they're marked as a no-show.
Troubleshooting
| Issue | Cause and fix |
|---|---|
| A customer says the booking page shows "This business has restricted your online booking" | Open the customer details and check whether they're blocked. The reason field shows the source. To let them book again, unblock them |