Invite Team Members
Team members need an invitation before they can sign in to the dashboard.
In this guide
- Invite a new member to your business
- Manage pending invitations (resend, cancel, or get a link)
- Understand seat limits and common reasons an invitation can't be sent
Who can do this
Only the Owner and Admins can invite new team members.
Invite a new member
Open the Team members page and click Invite member
In the sidebar, click Team members, then click Invite member 1 at the top right.
Enter an email and send the invitation
In the dialog, enter the invitee's Email and click Send invite. Dolyu sends an invitation email. The invitation link is valid for 7 days.
Note
After opening the invitation link, the invitee clicks Continue. The email the invitation was sent to is filled in automatically. If they already have an account, they sign in. If not, they enter the code sent to their email to sign up. They can also use Google or LINE. Then they click Join on the invitation page. If they signed up with an email code, they enter Your name first.
New members join with the Member role. After they join, you can change their role on the Team members page (see Roles & Permissions).
Manage pending invitations
Open the More menu on the Team members page and select Pending invitations
Click More at the top right, then select Pending invitations.
Get a link, resend, or cancel an invitation
For each invitation, you can:
- "Get invitation link" (link icon): Creates a new link that you can copy from the message that appears. The previously sent link stops working, and the 7-day validity restarts.
- Three-dot menu at the end of the row: "Resend" (restarts the 7-day validity) and "Cancel invitation".
Expired invitations can only be canceled. To invite the same person again, send a new invitation with "Invite member".
Seat limits
Each team member who has joined takes one seat, including the Owner. Pending invitations don't take seats. When all seats are taken, you can't send invitations, and invitees are blocked when they try to accept. Add seats first (see Manage Your Subscription).
Common reasons an invitation can't be sent
You can't send an invitation in these cases:
| Situation | Message shown |
|---|---|
| The person is already a team member | "This person is already a team member" |
| The person already has an unexpired pending invitation | "This person already has a pending invitation". Use "Resend" or "Get invitation link" in Pending invitations instead |
| All seats are taken | Shows your current seat limit and prompts you to adjust your number of seats first |
| The subscription is inactive (for example, a payment failed) | "The subscription is inactive. Restore it to invite members." |
If the invitation has expired or was already used when the invitee tries to accept it, send them a new invitation. If your subscription is inactive, they can't join until you resume your subscription.
Common questions
What if the invitee never got the invitation email or can't find it?
On the Team members page, open Pending invitations and select "Resend" for that invitation. If the invitation has expired, send a new one with "Invite member" instead.
Can I invite someone who already works at another business?
Yes. The same Dolyu account can belong to multiple businesses at once and can have a different role at each. They can switch between businesses after signing in.
If the person already has an appointment at another business, that time slot isn't offered on your booking page. If you create or reschedule an appointment in that slot from the dashboard, you'll see a warning, but you can still keep the appointment.