Business Hours
Business hours determine which days and time slots customers see on your booking page.
In this guide
- Turn each day on or off individually
- Set multiple time blocks in one day, for example before and after a lunch break
- Split hours that run past midnight into two blocks, one on that day and one on the next day
Who can do this
Only the Owner and Admins can see and change business hours.
Set your weekly business hours
Open Settings → Business hours
In the sidebar, click Settings, then click the Business hours card.
Turn a day on or off and set its hours
Use 1 the toggle on the left to set whether you're open that day, then select 2 the start and end times. Click + to add another block on the same day, for example to split the day around a lunch break. Click × to remove a block.
Copy hours to other days if needed
Click Copy to other days 3 on the right of a day to copy its hours to the days you check, then click Apply.
Click Save changes
When you make changes, Unsaved changes appears at the bottom of the page. Click Save changes to apply them, or click Discard to go back to your last saved settings.
Hours that run past midnight
For example, if you're open from Friday 20:00 to Saturday 02:00, set Friday to 20:00–24:00 and add a 00:00–02:00 block on Saturday. Customers can book slots that cross midnight, such as a 60-minute service starting Friday at 23:30.
How time slots are calculated
The time slots on the booking page come from your business hours, split by the Slot interval in Booking Rules & Policies:
- A slot is available only if the whole service, including buffers before and after, fits within business hours. For example, if you close at 18:00 and the service takes 60 minutes, the last bookable slot is 17:00. For services set to Staff member, the staff member also has to be working at that time with no other appointment (see Staff Schedules & Hours).
- If a day has no business hours, customers can't book that day. However, if you set a team member to work that day in Staff Schedules & Hours, that team member can still take bookings that day.
Common questions
Do customers see an "On break" notice during lunch?
No. Break times don't appear among the available time slots.
If I change my business hours, are confirmed appointments affected?
No. Business hours only affect the time slots customers can choose from now on. Existing appointments aren't affected.
How do I close for a day on short notice?
There's no setting for public holidays or closures on specific dates. This page only sets your recurring weekly hours. To close for a day on short notice, temporarily turn off Accept online bookings (see Booking Rules & Policies). While it's off, customers can't submit new bookings. Turn it back on afterward. To adjust only one team member's schedule for a day, set time off for them in Staff Schedules & Hours.
Troubleshooting
| Issue | Cause and fix |
|---|---|
| A customer can't find any time slots on a certain day | Check that the day is turned on and has time blocks set. Then check that Minimum notice and Booking window in Booking Rules & Policies don't exclude that day. For services set to Staff member, also check that the staff member is working that day |
| You're open past midnight, but slots after midnight can't be booked | Check that the next day has a block starting at 00:00 |
| A lunch break is still bookable | Set the hours before and after the break as two blocks on the same day, not one continuous block |