Manage Your Subscription
Dolyu has one subscription plan, priced by the number of seats. Payments are processed by the payment provider Creem. Dolyu doesn't handle or store your card number.
In this guide
- Get a 14-day free trial automatically when you create a business
- Upgrade to a paid plan anytime, or add or remove seats as needed
- View your current status, payment method, and invoices on the "Subscription" page
Who can do this
Only the Owner and Admins can open the "Subscription" page (see Roles & Permissions).
Free trial
When you create a new business, a 14-day free trial starts automatically. You don't need to enter payment info. Each account can use the trial only once.
The trial ends exactly 14 days later, at the same time it started (for example, it starts Oct 11 at 15:42 and ends Oct 25 at 15:42). If you haven't upgraded by then, the subscription changes to "Expired". The dashboard redirects you to the "Subscription" page, and your booking page stops accepting new bookings.
Upgrade to a paid plan
Open the Subscription page
Click the business menu 1 at the top left, then select Subscription (or go to Settings → Subscription).
Check the plan card and seats card
The plan card 1 shows your current status, monthly fee, next charge, and seat usage. The seats card 2 shows the seats in use and your team members. During the trial, click Upgrade to paid plan. If your subscription has expired, click Resubscribe.
Complete payment
On the Creem checkout page, enter your payment info and pay. When payment goes through, the page shows "Processing your subscription, please wait…" and usually switches to the subscribed view within a few seconds. If it still doesn't update after a while, click Check payment status.
Adjust the number of seats
Open Adjust seats
On the seats card of the "Subscription" page, click Adjust seats.
Set the number of seats and confirm
1 Use the plus and minus buttons or enter the number of seats you want. For a paid subscription, the estimated amount appears. To add seats, click 2 Confirm and pay. To remove seats, click Confirm.
You can't set fewer seats than you have team members. To reduce seats, remove team members first (see Invite Team Members).
- During the trial: The change applies right away, with no charge.
- Adding seats in a paid period: Only the payer can add seats. You're charged right away, prorated for the days left in the current period. From the next billing period, you're billed for the new number of seats.
- Removing seats in a paid period: The current period isn't refunded. From the next billing period, you're billed for the new number of seats. Before the change takes effect, you can click Cancel seat change on the seats card to undo it.
There's a maximum number of seats. If you need more, contact support.
Payment method and invoices
If you're the payer, click Manage billing on the "Subscription" page to go to Creem. There you can manage your payment method and view or download invoices.
Subscription statuses at a glance
If your subscription is Canceled or Expired, click Resubscribe to start again.
| Status | Description | Available actions |
|---|---|---|
| Trialing | 14-day free trial | Upgrade to paid plan |
| Active | Regular paid subscription | Cancel subscription, Manage billing (payer only), Adjust seats (only the payer can add seats) |
| Canceling | Canceled, or scheduled to cancel because of a payer handover | Payer: Undo cancellation; others: Resubscribe; if it was canceled because of a handover, the Owner can click Take over subscription |
| Past due | Payment failed | Update payment method (payer only) |
| Paused | The subscription is paused | Resume subscription (payer only) |
| Expired | The trial or paid subscription ended without renewal | Resubscribe |
If a payment fails, the Owner gets an email and an in-app notification. After the payer updates the payment method, Creem retries the charge. If it succeeds, the status returns to Active.
If ownership is transferred, or the payer is removed, leaves the business, or deletes their account, the subscription is scheduled to cancel at the end of the current period. Before then, the Owner can click Take over subscription to switch to their own payment method and keep the same billing period (see Roles & Permissions).
Common questions
Can I subscribe to the paid plan during the trial?
Yes. During the trial, click Upgrade to paid plan anytime.
Does a failed payment lock my account right away?
Your booking page keeps accepting bookings. In the dashboard, though, only the "Subscription" page is available, and Members can't access the dashboard. This lasts until the payer updates the payment method and the charge succeeds.
Troubleshooting
| Issue | Cause and fix |
|---|---|
| You updated your payment method, but it still shows a failed payment | Creem needs some time to retry the charge. If the status doesn't return to Active, check that the new card is still valid |
| "Subscription" doesn't appear in the menu | Only the Owner and Admins can see this page. Ask one of them to do it |